Terms and Conditions
ABOUT US & OUR PRODUCTS
Maylora Gold Covering (“we”, “us”, “our”) is based at East Car Street, Chidambaram, Cuddalore District, Tamil Nadu, India. We specialise in gold-covering (gold-plated) and imitation jewellery.
All jewellery sold on this website is gold-covering / imitation jewellery over base metal, unless a product description explicitly states otherwise. Colour, plating thickness and finish may vary slightly from the images shown due to photography, screen settings, lighting and the handcrafted nature of the pieces.
By accessing or using this website, placing an order, or creating an account, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use this website.
ORDERS, PRICING & PAYMENTS
Placing an order on this website is an offer to purchase, which we may accept or decline (for example, in case of a pricing error, stock unavailability, or suspected fraud). An order is confirmed only once we send an order confirmation and payment has been successfully received.
Prices are listed in Indian Rupees (INR) and are subject to change without notice. In case of a genuine pricing error, we reserve the right to cancel the order and refund any amount already paid.
We accept payments through Razorpay, a secure, RBI-regulated payment gateway that supports UPI, debit/credit cards, net banking and wallets. We do not store your card, UPI or banking details on our servers — these are processed directly and securely by Razorpay. Where Cash on Delivery (COD) is offered, this will be shown at checkout.
SHIPPING, RETURNS & REFUNDS
We currently ship within India. Delivery timelines shown at checkout are estimates; we are not responsible for delays caused by courier partners or circumstances beyond our control.
If a product you receive is damaged, defective, missing, or different from what you ordered, please report this to us within 48 hours of delivery at sales@mayloragoldcovering.com or +91 9363115122.
Mandatory unboxing video: To claim a refund, replacement, or exchange for a damaged, defective, missing, or incorrect item, you must share an unedited, continuous unboxing video that clearly shows the sealed parcel (with the shipping label visible) being opened for the first time, and the product condition inside. Claims for such issues will only be processed if this video proof is provided — we are unable to offer a refund, replacement, or exchange without it, as this is the only way we can verify the condition of the product at the time of delivery.
Refunds are only issued once the issue reported is verified by us using the unboxing video and other evidence provided, and will be credited to the original payment method via Razorpay within 7-10 business days of approval. Refunds do not apply to normal wear and tear, improper handling or storage after delivery, or items that have been used, altered, or resized. Custom-made or personalised jewellery is not eligible for return or exchange unless found genuinely defective, subject to the video proof requirement above.
Orders can be cancelled free of charge before they are shipped by contacting us at sales@mayloragoldcovering.com or +91 9363115122. Once an order has been shipped, it cannot be cancelled and will follow the return/refund process above.
GOVERNING LAW, GRIEVANCE OFFICER & CONTACT
All content on this website — including images, logos, product designs and text — is the property of Maylora Gold Covering and may not be copied, reproduced, or used without our written permission.
To the extent permitted by law, Maylora Gold Covering shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or its products, beyond the value of the order in question.
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts at Chidambaram / Cuddalore, Tamil Nadu.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the Grievance Officer for Maylora Gold Covering can be reached at: East Car Street, Chidambaram, Cuddalore District, Tamil Nadu — Email: sales@mayloragoldcovering.com — Phone: +91 9363115122.
We may update these Terms and Conditions from time to time. Continued use of this website after any changes are posted constitutes acceptance of the revised Terms.
For any questions about these Terms, please contact us at sales@mayloragoldcovering.com or call +91 9363115122 (9:30 AM – 6:30 PM, Monday to Friday).